content top

How to deal with negative online reviews

How to deal with negative online reviews

As more customers shop and review products online, businesses have learned how positive reviews impact sales and strengthen customer trust. However, modern, discerning customers are more inclined to publicly explain their negative experiences online while demanding compensation. Although all businesses will do their best to satisfy their customers, there will be times when they fall short. The following strategies can be a company’s best defence against bad reviews. Look at negative reviews as an opportunity – When a negative review is posted, seeing it as an opportunity to showcase the company’s excellent customer service skills can put a positive spin on the situation. A trained customer service team will be able to professionally handle customers while rectifying the problem. Solve the problem – Consider how the company can help by offering the best possible solution to the customer. Ask the customer for feedback – If you request feedback after each purchase, chances are that a dissatisfied customer will be identified before they can write an online review. Additionally, more positive reviews can increase sales and customer trust while hiding negative feedback. Keep track of reviews – Actively monitoring reviews will help to identify negative reviews as soon as they are posted. This allows the company to speak to the customer and in some cases request for the review to be removed. Take the discussion offline – Since reviews can be seen publicly, avoid lengthy conversations online. Instead, ask the customer for a contact number or offer a direct number to a customer service representative, who can assist the customer offline. Revdex provides a place for consumers to read online business reviews and report bad business experiences. Revdex’s aim is to improve the connection between consumers and businesses. Consumers can find new businesses and services and businesses can create profiles to be found. Reviews can be posted for any kind of business. For example, you can file complaint about moving company or you can report travel...

Read More

3 Historical Sites Of Interest In Amman, Jordan

3 Historical Sites Of Interest In Amman, Jordan

Blog provided by Monte Carlo Rent a Car, LLC Are you a history buff? Over the centuries, Jordan has had a diverse and storied set of occupants, including the Roman and Ottoman Empires. Many of those civilizations’ fingerprints remain in Jordan’s capital city, Amman. Here are a few historical relics you may want to visit in Amman. Amman Citadel The Amman Citadel is probably the most famous cluster of historical sites within a small radius. If you visit the citadel, you can see the remains of an Umayyad Palace, a Byzantine church, and the famous Temple of Hercules. Marvel at the disembodied fingers of a giant statue of Hercules at the site of the temple. Roman Theatre This ancient amphitheater is remarkably preserved, with a good portion of the gate and seating structure still standing. Today, it is still used as a venue for music, ceremonies, and other activities. When it’s not in use, tourists can visit and take photos of this enduring site. Roman Nymphaeum This robust structure was built as a monument to the nymphs, ancient nature spirits that were part of the Greco-Roman pantheon of gods and goddesses. You can still observe the curved structures, arches, and columns that formerly housed intricately constructed architecture and decorative designs. Be sure to enjoy your stay in Amman and obtain reliable transportation for easy navigation around the city. Monte Carlo Rent a Car, LLC provides Amman rent a car services directly from Amman International Airport. If you prefer not to drive, they also provide chauffeur services throughout Amman. Contact them today for a variety of different cars available for...

Read More

Key provisions in a construction contract to reduce claims

Key provisions in a construction contract to reduce claims

Any construction project, big or small, comes with a certain amount of risk. Unless both time and cost have been underestimated, there is a likelihood that the project will have cost overruns and delays. Any construction disputes that arise from such issues usually end up with a construction claim that goes before a mediator or legal authority. One way to limit or reduce the possibility of claims is to ensure that key provisions are in the contract to protect you. Here are some of those clauses: Notice Any request for additional time or cost due to any circumstances must come with written notice to the owner. The owner then has sufficient time to both examine the merits of the claim and make changes to the timeline or cost agreement. When a contractor does not meet the contractual obligation to provide notice, they waive their rights with respect to the contract. Differing conditions At face value, the differing site conditions clause looks like protection for the contractor. When a site does not match the original site condition at the point of inspection, the contractor can ask for a fair adjustment in price. The owner benefits by getting a more realistic figure for the initial costing, as the contractor doesn’t need to pad the estimate to account for any unforeseen changes. Time extension Whenever possible, insist on a clause that makes the contractor financially liable for any delays for the project within their control. Written by Lyle Charles Consulting. Get the very best in construction claims consultants for your construction project from Lyle Charles....

Read More
content top